Privacy Policy

Connect by Vyonic is operated by VYONIC SPORT COACHING SERVICES L.L.C S.O.C, trade licence no. 1479928 (Dubai Department of Economy and Tourism), registered address Office 205-0108, Falcon House, Plot 58-0, Dubai Investment Park 1, Dubai, UAE. We are responsible for your personal data on Connect. Privacy questions: connect@vyonic.me, or through the Contact page.

• Account: name, email, profile photo and sign-in method (email, Google or Apple), shared across VYONIC apps through your single VYONIC account.
• Profile (optional): date of birth, nationality, hobbies, "about you".
• Bookings: sessions booked, cart contents, check-in records, reschedule requests, session confirmations and reports.
• At-home sessions: your address, picked on Google Maps, and your WhatsApp number. Saved addresses if you choose to keep them.
• Coaches: phone number, biography, disciplines, prices, venue locations, certifications, trade licences, and payout details held by Stripe.
• Payments: handled by Stripe. We never see or store your full card number.
• Technical: device, browser and IP address, needed to keep the service secure.
• Favourites and follows: coaches you save or follow.

• Running your account and the shared VYONIC sign-in.
• Matching you with coaches and processing bookings, payments, refunds and coach payouts.
• Reviewing coach applications and documents.
• Sending emails about your bookings, such as confirmations, reschedule requests, session confirmations and payouts.
• Handling reported sessions, card disputes and fraud.
• Meeting legal, tax and accounting obligations.

We process your data to deliver the service you signed up for, to meet legal obligations, and for our legitimate interest in keeping Connect safe. We don't sell your personal data.

• The coach you book: your name, the session details, and for at-home sessions your address and WhatsApp number. For online sessions, the meeting link is shared only between you and the coach.
• Clients who book you (coaches): your public profile, certifications, venue locations and, for online sessions, the meeting link. Your phone number and trade licences are never shown publicly.
• Service providers that run Connect for us:
  • Stripe: card payments, refunds, and coach identity checks and payouts.
  • Google: Maps and address search, and Google sign-in.
  • Apple: Apple sign-in.
  • VYONIC: the shared sign-in used across VYONIC apps.
  • Hosting, database and email providers: to run the site, store your data and send booking emails.
• Authorities: only where the law requires it.

Some of these providers store data outside the UAE. They are bound by contracts that protect your data.

• Account and profile: while your account is active, then deleted or anonymised within a reasonable period.
• Bookings, payments, refunds and payouts: kept for at least 5 years to meet UAE tax and accounting rules and to handle disputes.
• Coach applications and documents: while you're a coach on Connect. Rejected applications are kept for up to 12 months.
• Saved addresses: until you delete them.

You can ask to see, correct, download or delete your data, or object to how we use it, by writing to connect@vyonic.me or through the Contact page. We reply within 30 days. Some records, such as payments, can't be deleted before the legal period ends.

You can delete your Connect account yourself in My dashboard → My profile → Delete my account. This removes your profile, photos, documents, addresses, favourites and posts. Payment, refund and payout records are kept in anonymised form for tax purposes. Your VYONIC login itself stays available for other VYONIC apps.

You can edit most details yourself in My dashboard → My profile and My addresses. You can also complain to the UAE Data Office.

Connections to Connect are encrypted. Your data is protected by access controls, and important actions like check-ins, payouts and refunds are logged. Card details are handled by Stripe and never stored on our side. No online service can be completely secure, so use a strong password for your VYONIC account.

Connect is for people aged 18 and over. Minors can take part in sessions only when a parent or guardian books and attends on their behalf. We don't knowingly collect data from children under 18. If you think we have, contact us and we'll delete it.

We only use the cookies needed to keep you signed in, hold your cart and keep the site secure. Stripe and Google Maps may set their own cookies when you pay or search an address. More details in our Cookie Policy.

If we make important changes, we'll update the date at the top and tell you by email or on the site.