Cancellation & Refund Policy

All sales are final for clients. If you can't make a booked time, you can ask to reschedule instead. You only get a refund if the coach cancels or the session didn't take place.

Clients can't cancel a paid booking, and there are no refunds for cancellations or no-shows. Your bookings are in My dashboard → Sessions.

• You or your coach can ask to move the session to one of the coach's open times.
• Requests can't be made within 4 hours of the start or after check-in, and only one request can be open at a time.
• A request nobody answers expires 4 hours before the session, and the original time stands.

More in the FAQs → Rescheduling.

You get a full refund of the session price and the AED 5 platform fee, back to the card you paid with. It usually arrives within 5–10 business days, depending on your bank.

Choose Report a problem when we ask you to confirm the session. Our team reviews it, and the coach's payment stays on hold during the review. If we find the session didn't take place, you're refunded in full. Our decision is final, without affecting your rights under UAE consumer law.

No refund can be made once any part of the coach's payout has been sent.

Please contact us before disputing a charge with your bank. Disputing a charge when no refund is owed breaks our Terms of Service. We may challenge it using booking and check-in records.

Email connect@vyonic.me or use the Contact page. We aim to reply within 2 business days.