Terms of Service

These terms apply when you use Connect by Vyonic, operated by VYONIC SPORT COACHING SERVICES L.L.C S.O.C (Dubai, UAE; trade licence no. 1479928). By creating an account, booking a session or applying as a coach, you agree to them, along with our Privacy Policy, Cookie Policy and Cancellation & Refund Policy.

Connect is a marketplace. Coaches are independent professionals who set their own prices and deliver the sessions themselves. Connect does not provide coaching. The coaching contract is between the client and the coach. Connect acts as the coach's disclosed agent: we provide discovery, booking and check-in, and we collect the session price on the coach's behalf. We hold it and pay it to the coach after the session is confirmed. Connect earns only its own platform fee.

• You use one VYONIC account across all VYONIC apps, signing in with email, Google or Apple.
• You must be 18 or over. Minors can only take part when a parent or guardian books and attends.
• Keep your details accurate and your password private. You're responsible for activity on your account.
• One account can be both a client and a coach.

• Prices are set by each coach and shown in AED, including any VAT that applies. Connect adds its own platform fee of 5% of the session price, up to AED 15 per session, also VAT-inclusive.
• When you pay, the session price is collected on the coach's behalf, and the platform fee is paid to Connect.
• Your cart holds up to 10 sessions, each held for 15 minutes before it's released.
• A booking is confirmed, and the contract with the coach formed, once your card payment succeeds.
• For at-home sessions you must give a correct address and WhatsApp number, and provide a safe place for the session.
• Where a coach lets you choose the focus, you must pick a discipline when you book.

• Check-in opens 15 minutes before the session starts. The coach enters the client's check-in code or scans their QR code.
• After 5 wrong codes, check-in locks for that session.
• A session counts as confirmed when the client is checked in, or when the client confirms afterwards that it took place.
• If a client reports a problem, our team reviews the session. Our decision is final, without affecting your rights under UAE consumer law. The coach's payout stays on hold during the review.

• Either the client or the coach can ask to move a booked session to one of the coach's open times.
• Requests can't be made within 4 hours of the start, or after check-in. Only one request can be open per booking.
• If a request isn't answered, it expires 4 hours before the session, and the original time stands.

• Client cancellations: all sales are final. There are no refunds for cancellations or no-shows.
• Coach cancellations: the client gets a full refund of the session price and platform fee. The coach owes the card processing fee plus the platform fee for that session, which are recovered from their future payouts.
• Session that didn't take place: after review, the client can be refunded.
• No refund is possible once any part of the coach's payout has been sent.
• Full details are in the Cancellation & Refund Policy.

Please contact us before disputing a charge with your bank. Opening a dispute when no refund is owed under these terms breaks these terms. We may challenge the dispute using your booking and check-in records, and recover the costs.

• Applying: you need a profile photo, a phone number and accurate details about your experience, certifications and, where needed, a trade licence. We review every application and may approve or reject it at our discretion.
• During review: you can't edit your application or publish sessions.
• Your responsibilities: keep your credentials valid, deliver sessions as published, arrive on time, respect client safety and privacy, and use client addresses and phone numbers only for the booked session.
• Slots: you set your own prices, times and formats. Booked slots can't be edited. Unbooked slots can be edited as long as they don't overlap.
• Cancelling: you can cancel a booked session up until check-in. The client is refunded in full, and you owe the card fee plus the platform fee for that session.
• Independence: you're an independent professional, not an employee or agent of Connect, and you're responsible for your own taxes, licences and insurance.

• You must set up a Stripe payout account to get paid. Until it's set up, payouts stay scheduled.
• Payouts start once a session is confirmed: paid in full 6 UAE business days after confirmation.
• Card processing fees come off your share. These fees are set by Stripe and may change; current rates are on Stripe's pricing page and Connect pricing page.
• Payouts are held while a reported session is being reviewed.
• Amounts you owe are taken off your next payouts. If they can't be recovered within a reasonable time, you must pay them back within 14 days of us asking.

You must not harass or discriminate against anyone, post false information, use someone else's account, scrape or copy the platform, try to get around verification or security, or use Connect for anything illegal. There is no tolerance for abusive, hateful, sexual or threatening content in reviews or posts.

You can report any review or post with the Report link and block other members in the community. We review reports within 24 hours, remove content that breaks these terms and may suspend the people who posted it.

Coaching isn't medical advice. Check with a doctor or other qualified professional before starting a new training, nutrition or wellbeing programme. Tell your coach about any injuries or conditions. Connect doesn't guarantee any particular results.

Coaches are responsible for the sessions they deliver. As far as the law allows, Connect isn't liable for injury, loss or damage arising from a session, or for indirect losses. Where we are liable, the most we owe is what you paid for the booking in question. Nothing here limits rights you have under UAE law that can't be excluded.

The Connect and VYONIC names, logos and site belong to us. Coaches keep ownership of their photos and profile text, and give us permission to show them on Connect. We may remove content that breaks these terms.

You can delete your account at any time in My dashboard → My profile → Delete my account, once your upcoming sessions and any pending payouts are finished. Bookings you've already paid for and payouts already due are still handled. We may suspend or close accounts that break these terms, misuse refunds or disputes, or put others at risk.

Vyonic may grant coaches promotional credits, including launch-offer and referral credits. Credits have no cash value outside Connect, are applied only to payouts as stated when granted (as an addition to payouts or to cover fees and amounts owed), may carry an expiry date and may be cancelled in case of misuse. A successful referral is a new coach who signs up with a referrer's code, completes 100% of their profile and publishes at least 5 sessions. Referral rewards are AED 50 per successful referral, plus a one-off AED 500 at the 20th, up to AED 1,500 per coach, and are subject to review. A coach can be referred by one coach only.

We may update these terms. If we make important changes, we'll update the date at the top and tell you by email or on the site. Continuing to use Connect means you accept the new terms.

These terms are governed by the laws of the UAE and the Emirate of Dubai, and disputes go to the Dubai courts. Questions: connect@vyonic.me or the Contact page.